Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with hygiene labels intact.

 

To complete your return, we require a receipt or proof of purchase and return with your products.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We try our very best for refunds to be processed within 7 days.

The same card details (the original payment method) should be used for any refunds.

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@piliandkiki.com.

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email info@piliandkiki.com and send your item to: 30 Silverdale Road, Burgess Hill, West Sussex, RH150EF, United Kingdom.

 

To return your product, you should mail your product to: 30 Silverdale Road, Burgess Hill, West Sussex, RH150EF, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.